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1). Q: What is the UnderCover made from?
A. UnderCover Tonneau
is made from a very selected composite of ABS plastics and
polymers. Unlike other plastics aftermarket accessories,
the UnderCover is constructed to prevent warping from direct
sunlight. At only 58lbs, the UnderCover is also the strongest
Tonneau cover on the market.
2). Q: How does your product compare to
Fiberglass?
A: You can find a complete list of comparisons under Features
then just click comparisons. There are two very important
points that make Undercover far superior to a Fiberglass
cover. First, is its light weight, which makes UnderCover
very easy to remove and install. With our no-drilling
hardware on and off is a breeze. Second, is all of our covers
come with wall mount hardware. Once you do take our cover
off you can easily store it by hanging the cover in your
garage. This is a feature that no Fiber Glass product can
offer.
3.) Q: How easy is it to take the cover off?
A: It takes approximately 1-2 minutes to take the cover
off and store with wall mount hardware (included) on your
garage wall. It is a 2 step process, first release the 2
struts and clip on side clips attached to the inside of
the cover. Then, remove the 2 rings located at the front
of the cover. Then simply lift the cover off and hang on
the wall. In many cases one person can remove the cover
with very little effort. Please see clip below
Strut Removal Pictures
4). Q: Does your product warp or have problems?
A: All composite materials expand and contract as a result
of temperature changes. Our cover have been designed to
keep this to a bare minimum, almost unnoticeable. We have
not had nor do we anticipate any problems.
5). Q: How does your product hold up to extreme climates?
A: We have been selling UnderCover for 5 years now. Our
product is sold in Canada, Mexico, Arizona, Florida, Michigan
and many other markets where the weather can be both extremely
cold and hot. Because of our Patented Design, the UnderCover
is very capable of handling these temperatures without any
warp or damage. UnderCover is one of the most widely distributed
Tonneau Covers in the Wholesale industry. This would only
be true if the quality and workmanship satisfied their customer
base and returns related to extreme temperatures were not
a factor.
6). Q: Will you be offering a"painted to match"
product?
A: No. All our covers are black, textured polymer.
7). Q: Can your product be painted?
A: Yes, it can be painted but the fact that it is textured
will have some effect on color.
1). Solid colors will provide excellent
results.
2). Metallic colors may result in metallic color flakes
settling in the textures and resulting in a slightly different
color than that of your truck.
8). Q: Is there any special care or maintenance required?
A: No, just dust with a soft rag, wash with a mild cleaner.
Do not use any waxes, only cleaners that are safe for plastics
. The finish on our product has been tested to simulate
five (5) years in the Arizona Desert with a gloss loss of
only 3% over that period with just monthly care.
9). Q: Can I add accessories (i.e. spoiler, bike rack, rail
bars, etc.) to your product?
A: Yes, however, any additions/modifications will void the
warranty. If you do decide to add to your cover call our
factory for advice as to where to drill and what size holes
will be required for specific size fasteners.
10). Q: How is your product attached to my truck?
A: With brackets that have been designed to be totally non-intrusive
to the truck. No holes to drill.The entire installation
is a breeze and the whole process takes about 15 minutes
and requires only 1/2" (brackets) & 3/8" (lock
strikers) socket or open end wrenches. The bracket alignment
is simple and requires no measuring.
11). Q: What problems may I encounter in the installation?
A:None, however, if you have an over-the-rail bedliner it
will have to be trimmed wherever the mounting brackets go.
If you decide to trim off the length of the sides you do
not have to trim off the part that goes over the front bulkhead.
12). Q: What type of security does your product provide
for my cargo?
A: Our locking is comprised of a "wrap over tailgate"
design, which locks the tailgate whenever the cover is down
and locked. Dual locks are stainless steel and require no
adjustments or maintenance other that periodic lubrication.
There are no cables or rods that require adjustments. This
assures reliable functionality in even the most rigorous
situations.
13). Q: Is your product waterproof?
A: Not waterproof, but water-tite.To insure cargo protection
from outside elements,a double seal perimeter gasket is
installed all around with the front part having a flap that
extends between the front bulkhead and the truck cab. This
flap provides additional protection when opening the cover
when water is on it and also while you are traveling in
in climate weather.
14). Q: What makes your product different?
A: All tooling and molds are digitally designed and CNC
cut to insure the best fit and finish of any product on
the market today.
15). Q: Where do I go if a problem comes up with my Cover?
A: First, always go to the dealer where you purchased it.
If that's not possible call the factory (1-866-900-8800)
or e-mail (undercoverinfo.com). Give us as much info as
possible so we can react faster to your request. Provide
us with your name, phone number, address,and serial number
of your cover and a brief description of situation.
16). Q: If I order the product from an on-line dealer, how
does it come boxed to protect it from damage?
A: All of our covers are specially package with extra duty
corrugation. We also wrap all 4 sides with banding tape
in order to hold the inter-packaging in tact. If you order
your cover on line, you should inspect the outer carton
for obvious shipping damage. If you are uncertain that the
product has arrived without internal damage, you should
refuse the order when it is delivered. If you feel the outer
carton is just slightly damaged, make note of this on the
freight bill. You should then confirm that the part shipped
is the part you ordered. Do not open the box until you have
confirmed this . If you open the box and then discover that
it is not the right product you ordered, you could be responsible
for the freight cost back to the warehouse. Once you have
confirmed this is the right product, you should open the
box as soon as possible to confirm that there is no concealed
damage. If there is, report it immediately to your internet
provider.
17). Q: How is the cover packaged inside the box, to protect
it from damage?
A: Just as we do with the outer carton, we use the very
best Styrofoam blocks to rest the cover on. Every corner
is protected along with all sharp objects. We also use a
high grade of bubble wrap to keep the box from rubbing the
cover. All of your parts are wrapped together and located
underneath the cover. The parts are carefully taped into
place.
18). Q: How hard is it to get the props (struts) off of
the side rails?
A: As you can see in the picture, there is a small C shaped
ring. This ring is released by using a small head screw
driver to just slightly lift it away from the prop. DO NOT
COMPLETELY REMOVE IT. It is designed to just slide forward
about ¼ inch. Then push the prop out away from the
truck, remove the screw driver and allow the ring to pop
back into place. You do not have to remove the top ring,
there is a clamp on the side of the cover that will hold
the prop in place while you move the cover.
19). Q: Where is the Serial Number located?
A: If you are standing at the back of your truck, lift the
cover up and at left hand side you will see a silver plate
with 5 digits. This is your serial number and will be required
anytime you have part or warranty issues.
20). Q: What are the lock covers for?
A: The lock covers are there to protect the locks from dirt
and grime that could build up. Also, during winter months,
the caps protect the locks from snow and ice and. Lock covers
are easily replaced. If you ever have damage issues you
should contact us for replacement parts.
21). Q: When installing the front brackets, how far forward
should I go?
A: This is a very important point for proper installation
of your UnderCover. As you can see in the picture, you should
only go forward enough for the tongue part of the bracket
to hang over the bed rail. NEVER place the bracket up against
the truck cab. This can cause serious damage is not part
of our warranty. Once you place the stainless steel ring
on the bracket it should not be pinched against the truck
cab. It is alright if it taps it, but not pressed against
it. Be sure and consult your installation guide carefully
for proper alignment.
22). Q: Which way should the props (struts) be facing once
they are put on?
A: As shown in the picture, the cylinder end should be up
and attached to the cover. This allows for the fluids to
work properly. Also, you will be able to attach the prop(strut)
to the clip when ever you want to remove your
Customer Testimonials
Richard Wessel
I had spent a lot of time researching just about every tonneau
cover out there. When you consider Appearance, Durability,
Ease of installation and removal, and No water leaking in
there is no other choice.
Aaron Thomas
I got my undercover about a month ago and I love it. It
is so easy to take on and off. I couldn't be happier with
it.
Robert Hill
I've wait a long time for the F150 Flareside to be available.
The wait was well worth it. It is a perfect fit! Nothing
else on the market comes close. Thanks for the great support
over the last year or so. I couldn't ask for more!
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